{"id":9288,"date":"2024-02-29T11:49:07","date_gmt":"2024-02-29T10:49:07","guid":{"rendered":"https:\/\/grupaspotkanie.pl\/?p=9288"},"modified":"2026-03-20T07:57:53","modified_gmt":"2026-03-20T06:57:53","slug":"transactional-analysis-in-business-3-states-of-the-self","status":"publish","type":"post","link":"https:\/\/grupaspotkanie.pl\/en\/blog\/analiza-transakcyjna-w-biznesie-3-stany-ja\/","title":{"rendered":"Transactional analysis in business - Why does a manager need all the states of IAM?"},"content":{"rendered":"

Some people are a nonz\u0142 mystery to us. Communication with them is not smooth, we do not understand their behaviour and reactions. We meet such people at social gatherings, but also at work and, as a manager, you can surely recall more than one such human puzzle. Didn't you feel like solving it? If you don't understand your employee, it is obvious that this will affect the communication, atmosphere and efficiency of the organisation. But how do you understand him or her? What if you are also the one who poses an equally complicated puzzle for him?<\/strong><\/p>\n\n\n\n

Transactional analysis in team, organisation management<\/strong><\/h2>\n\n\n\n

With help comes Transactional Analysis and the concept of states of the Self. AT creator Eric Berne observed our behaviour and saw that we can behave in 6 equal ways.<\/p>\n\n\n\n

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  1. When we use our Normative Parent Self state we have access to our resources to structure our work, our time. On the one hand, we reach for planning, structuring, but we do it based on our principles and values.<\/li>\n\n\n\n
  2. The Caring Family helps to build relationships and protect them.<\/li>\n\n\n\n
  3. The Free Child helps us to create and meet our needs.<\/li>\n\n\n\n
  4. The Rebellious Child is the part we need to express our opposition to unwise rules, or lack thereof.<\/li>\n\n\n\n
  5. The Adapted Child helps us to work together, to do the tedious tasks needed to achieve our goals.<\/li>\n\n\n\n
  6. The adult is factual, calm and efficient.<\/li>\n<\/ol>\n\n\n\n

    Subsequent psychologists developing Berne's concepts emphasised that there are no better or worse states of the Self and that they must be understood as elements that form a whole describing our behaviour. Conversely, we can use each of the states of the Self in a constructive or destructive way.<\/p>\n\n\n\n

    If you want to practice this model in the real world of the company, check out the AT training for managers<\/a><\/p>\n\n\n\n

    How does AT protect against psychological games and improve complementary communication?<\/h2>\n\n\n\n

    Transactional Analysis provides tools to help managers identify and understand different states of Self both in themselves and among cz\u0142ons of the team. Awareness of these states enables better relationships, more effective communication and effective conflict resolution.<\/p>\n\n\n\n

    This is because the most important aspect is to be aware of what state I am in and what state the person interacting with me is in. Using a particular state of Self, depending on what I am doing: whether I am talking to someone about the rules and following them, whether I am asking how someone is feeling or whether I am happy because I have gained a new customer, directly affects how we talk.<\/p>\n\n\n\n

    A good manager is able to recognise through which states of Self he\/she is most often contacting an employee and which states of Self the other party is using. In order to decide which state of Self someone is speaking to us from, we should have a minimum of adequate 3 out of 5 indicators: words, tone, facial expression, hand gestures, whole body posture.<\/p>\n\n\n\n

    Examples of indicators corresponding to the different states of the Self can be found in the table below:<\/strong><\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n


    Source: Training material from the School of Transactional Analysis Group Meeting.<\/p>\n\n\n\n

    We can change our states of Self in communication. Sometimes we will adjust accordingly, e.g. a worried employee comes in and says:<\/p>\n\n\n\n