Tame the conflict
Where there are people, there are also conflicts. How do you deal with them in your own organisation and team? During the webinar, we discussed effective conflict resolution strategies according to AT.
The essence of the conflict
In principle, wherever two or more people work together, there can be conflict.
It can stem from diversity:
- needs,
- objectives,
- beliefs about yourself and the world or
- ways of responding to different situations.
Very often they are a manifestation of human nature, of emotions. After all, it is better to quarrel than to go unnoticed. When one party judges the behaviour of the other as threatening, disadvantageous to itself or contrary to its interests, it is a good ground for conflict.
Finding out what the conflict is really about is already half the battle! If you know its genesis, you will be able to react effectively in difficult situations and organise people's work accordingly. And this will make the risk of them happening again much lower.
Degrees of escalation of conflicts
Sweeping problems under the carpet or pretending that nothing has happened is NO solution. On the contrary! By acting in this way, you give permission for conflict to escalate. As a result, a minor disagreement can lead to a złhere atmosphere, disorganised work and a split team.
Everyone copes as best they can, but ignoring, procrastinating, seeming to compromise or finding fault does not lead to anything constructive.
Strategies and useful techniques for conflict resolution
We understand perfectly well that the most useful knowledge is the one verified in action. We based our meeting, the tips and strategies we will share with you on a specific case study of a company we have been working with for several years now. From our own experience, we can say that it has already helped many teams.
Joanna
Gosk
AT teacher and supervisor in the field of organisation in contract with EATA (PTSTA-O), training instructor 101. She co-founded the first AT School in Poland, which lived to see its 43rd edition.
He is a member of the European Society of Transactional Analysis and the Polish Psychological Society. He is a recommended Level I trainer of the Polish Psychological Association. She has been teaching AT to others for 13 years. She has conducted 14 editions of the School and Academy of Transactional Analysis.
She uses AT in her coaching work with managers (intervening in organisations, designing a change process with clients), as a coach, team coach and agile coach.
Catherine
Balcerkiewicz
Recommended Level I trainer of the Polish Psychological Association. She has been teaching people and managing companies for 20 years. She ran a Trainers' School for 10 years. She completed a 6-year cycle of advanced training in Transactional Analysis conducted by trainers from France and Belgium.
She co-edited the translation of the well-known AT textbook: "Transactional Analysis Today" by Vann Joines and Ian Stewart. She founded and teaches the first School of Transactional Analysis in Poland, which has had over 40 editions since 2006.
She uses AT in her work as a trainer, organisational consultant and manager. She is a person who uses Transactional Analysis in her daily life and enjoys sharing it in her trainings.
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