Customer service training

Whether you operate in a small company or a large corporation, customer service is always the calling card and the bridge that helps to establish a contract and enables it to continue.

CONTACT US

See
video

See
video

How does customer service training work?

1

We always get to know your company first. We discover the language your employees speak to your customers, the specifics of the product or service you sell, your company philosophy.

2

We propose a way to organise the sales cycle or create a customer service manual.

3

On this basis, we can already write down a clear and transparent service standard, which is extremely helpful in verifying an employee's skills and commitment to sales and customer service.

4

Once you accept the idea, we proceed with the training sessions. A 2×2 day arrangement and 2 assignments between training sessions usually works.

Building

competitive advantages

If you want to consolidate your position in the market, you need an effective, systematic solution and a trained team that can meet your customers' requirements to your expectations and goals. Our training courses will help you create a service system from scratch or refine it to perfection. It will become your competitive advantage.

  • A consistent Client Service system mitigates product shortcomings and sustains loyalty - this strengthens your company's position in the market.
  • Your customers will identify the high standard of service with your brand.
  • You act and gain an advantage where your competitors fail to do so. You are able to respond rapidly to market changes, such as the emergence of a new generation of consumers with specific needs.
  • You have a standard developed where new and experienced employees find support in ordinary and surprising situations. This improves their work and translates into results.
  • The investment in an implemented and functioning service standard pays for itself many times over.

Why us?

Programme

The solutions we propose to you are based on our knowledge of the relevant industry, the language of customer conversations and a thorough understanding of the company's assumptions, strategy and philosophy. We do not impose our solutions.

Practice

We will work out the training and proposed service standards with the people working in your company - this will make your employees feel comfortable and able to use such a developed system, without internal resistance.

Experience

Since the beginning, the service of our clients has been the subject of constant attention and care, because we are not only teachers but also practitioners. We have searched for the best solution for ourselves, which on the one hand expresses attentiveness and commitment to the client, and on the other allows us to do our work with lightness and satisfaction.
Managing a team, understanding other people's problems and points of view facilitates collaboration and increases efficiency. Przyszło us, we live in an age of many crises that, like never before, require us to understand our reactions and other people's behaviour. Now understanding the causes of human behaviour is within reach!

Training programme

  • Presentation of the model of five logical levels;
  • A model for inviting the client to a shared diagnosis;
  • Diagnosis and intervention tools at the level of the organisation's culture;
  • Diagnosis and intervention tools at procedure and process level;
  • Diagnosis and intervention tools at the relationship level in teams;
  • Diagnosis and intervention tools at the individual level;
  • Work based on a case study;
  • Simulation of conducting a diagnosis of an organisation or team;
  • Planning and selecting interventions towards the client.

Module 2 training programme:

  • Receive an effective tool for diagnosing organisations and teams;
  • Supervision of diagnoses carried out;
  • Obtaining feedback;
  • Complementary knowledge from selected pieces of Transactional Analysis knowledge;
  • Working with the client based on a parallel process and counter-transfer.

Feedback from participants

Marzena
Rosler-Borakiewicz

HR Master is not a short training course after which you experience an intense fascination that lasts for several weeks. It is a challenging journey during which you learn the individual elements of transactional analysis. You have time to understand it, practice it, so that you can apply it naturally in your daily work. After this training, your work in HR takes on a new look. By choosing to work with the Meeting Group, your organisation and you will develop your potential without losing your character. You will develop a direction for change that is in line with your business philosophy, and which will allow you to organise and name the processes taking place in your organisation. The Meeting Group's trainers don't just teach about AT, they apply AT and during each HR Master module they show you that it works.
Show more

Anna
Jacznik

Transactional analysis is my favourite communication theory - easy to understand and apply even for people without a psychology background. Participating in a year-long intensive course in transactional analysis for HR professionals (HR Master) allowed me not only to see the processes happening in the company in a broader context and to learn effective tools for interviewing employees, but also to structure my role in the organisation.
Show more

Magdalena
Dzikowska

I have searched for a long time and have almost lost faith in finding a people management development programme that is grounded in a foundation/theory/true knowledge/reliable basis that is recognised, trusted (and I know a little bit about), while providing such highly practical tools and methods for the HR professional. This focus on the challenges, issues and tasks we face when working in HR roles is something unique. It can be seen in the design of the entire programme, the cases and tasks we discuss and the care taken in selecting participants ???? It's tailored to a well-heeled HR role. I come back from each congress with some work-life topics, reflections or ideas, because in addition to the professional context, the HR Master is also the basis for many - important for me - personal discoveries and self-development.
Show more

Our experience and years of practice in numbers

2

books published on our initiative

20

years of business experience

87

companies we have worked with
GET A QUOTE

Frequently asked questions

Find out the answers to the most frequently asked questions from our training participants

Since the pandemic, we make 1 online appointment - usually with the HR Manager (HRBP) and the manager of the team/area concerned (leader, director respectively).

This meeting primarily serves to understand the client's situation, context and needs analysis.

Yes. You will receive a certificate of completion of the training.

The method of financing the training is agreed on an individual basis as part of a jointly developed training contract. Usually a VAT invoice with a 14-day payment period is issued after each activity carried out for the client.

Most often, training takes place at the client's premises. However, we also have a training room ourselves, which we can also make available within the framework of an agreed training contract.

Ebook
X Close
0

How do you protect your psychic energy?

21 March at 19:00 We are meeting for an open webinar, through which you will learn how to build and protect your psychic energy.

Will you be joining us?